Boring Mattress Promises

Returning your mattress shouldn’t keep you up at night.

We're committed to making our mattress return process the quickest and easiest you’ll find. We offer a generous return policy in the form of a 99-Night Sleep Trial starting from the date of delivery. Not loving your Boring Mattress? Contact us before your 100th night to arrange for a pickup and refund.

Returning it as easy as an email or text:

1. Email hello@boring.co or text us at (602) 500-4888 to request your return.
2. We will coordinate a pickup service at a convenient time for you to remove the mattress.
3. Once we have confirmation that your mattress has been picked up, we’ll process your full refund.

No hard feelings, just a straightforward, hassle-free return process.

For more details, read the 10-Year Limited Warranty.

Even the best mattress warranties can have a hidden flaw. Sometimes, a couple years into sleeping on a mattress, it might start feeling drastically different (like sinking). But you can’t claim under the warranty if it only covers visible indentations or sagging. If you read the fine print, other companies out there don’t cover the loss of support or soft spots that aren’t visible to the eye. So, we’re fixing this issue by improving our warranty. We’re excited to introduce our No-Sink Promise to our customers.

Here’s how it works:

• For the first 3 years: If you think your mattress is sinking beyond normal break-in, getting too soft or not holding you up the same, you can get a brand new mattress for free. Don’t worry, we’re not going to send out an inspector or make you do weird measurements with a special tool. To make things easy, all we need is some feedback and a photo of someone laying on the mattress. The purpose is to help us identify where you are noticing a soft spot or sag or sinking. Beyond that we’ll trust your word.
• For the remainder of your 10-year limited warranty period: If your mattress isn’t comfy anymore, you have the option to replace it with a new one, at a 25% discount off the then-current retail price, as many times as you want. This is our way of reinforcing our commitment to great sleep, not just during your 99-night sleep trial, but for a decade with your Boring Mattress.

For more details, read the 10-Year Limited Warranty.

Never overpay.

If we lower our prices during your 99-Night Sleep Trial period, send us a quick note to request a price match and we will refund the difference. (Excludes pre-order discounts, since those are special early-bird prices - that's how we can offer those deeper discounts upfront.)

Here’s how it works:

1. Buy a Boring Mattress at our current price.
2. If you spot a lower price on our site during your 99-Night Sleep Trial, send us a quick note.
3. We'll verify the price difference. (Please note that our Price Protection does not apply if you received a free or discounted bundle promo of equal or greater value than the price difference.)
4. We'll refund the difference to your original payment method.

That's it. No forms to fill out, no fine print.

99-Night Sleep Trial & 10-Year Limited Warranty, including our No-Sink Promise

Effective as of January 22, 2024.

Thank you for choosing your Mattress, Topper or Pillow from Boring Mattress Co. (“Boring”). We are committed to delivering top-quality products, and are proud to offer a 99-Night Sleep Trial (“Sleep Trial”), Limited Warranties and a No-Sink Promise on our Mattress (“Limited Warranty(ies)” or “Warranty(ies)”). If after sleeping with us you're not satisfied, or if you have a problem with your Mattress, Topper, or Pillow, please refer to the details below.

For warranty information regarding a BedJet or you are experiencing an issue with a BedJet product purchased from Boring, please see here. 

Please be aware that the Sleep Trial and Limited Warranties Including No-Sink Promise apply only to original consumer purchasers of new Boring Mattresses, Pillows and Toppers directly from Boring via our official website at boring.co., where the subject product is in the United States at the time of a Sleep Trial or Warranty-based claim.  If you have questions, complaints, or want help, contact us at hello@boring.co for guidance on the next steps.

Boring 99-Night Sleep Trial

If, for any reason at all, within the first 99 nights after receiving delivery of your new Boring Mattress, Topper or Pillow ("Product") you decided the Boring brand Product is not a comfort or quality-based fit for you,** you may return it before the 100th night for a full refund of the price paid upon proof of your original purchase directly from Boring via our official website at boring.co., if the Product has not been subjected to improper use/abuse, mishandling, or lack of maintenance/proper care (more on that here); and provided that, if you purchased the Product together with another Boring Product or another accessory item (such as a BedJet) at an exclusive bundle price, and you elect to return only one Product (and keep the bundled item), your Product refund amount will be adjusted by the bundle discount you received in order to account for your purchase of the Product(s) or other item(s) you are keeping at the non-bundle, standalone price(s). The value of any other applied discount will not be refunded, nor will Boring refund original Product shipping fees to Alaska or Hawaii addresses.

If Mattress pickup, shipping and/or disposal is necessary in connection with your Sleep Trial return, Boring will make our best reasonable effort to assist you with those arrangements, and we will cover reasonable costs. A “Returned” Mattress or Topper could be donated to organizations or individuals in need.

To return a Boring Pillow under our 99 Night Sleep Trial, please reach out to our customer support team for a return shipping label - Boring will issue your refund once we receive the returned Pillow.

Please note that a Product must be situated in the United States to receive the full benefit of this 99-Night Sleep Trial. Boring does not accept returns of items located outside of the United States. 

Please also note this Boring 99-Night Sleep Trial is limited to one Mattress or Topper per household per year. (We suggest trying a single item before purchasing multiples.)

Contact us at hello@boring.co for help getting started.

**If, for any reason within the first 99 Nights after delivery, you wish to exchange your Boring Mattress Product for the same Product of a different size, we’re still here to help. You may exchange it one (1) time within the Sleep Trial period for the same Product in another size; Boring will either charge or refund the price difference; and you will also be responsible for a $100 pickup fee, in order for Boring to schedule and pay for necessary pickup and disposal of the original Mattress Product, and the exchanged Product is not eligible for any subsequent Sleep Trial return. 

10-Year Limited Warranty, Including Our No-Sink Promise

(Applies to the Boring Mattress)

Your new Boring Mattress is covered by a 10-year limited warranty, including our No-Sink Promise (the “Limited Warranty” or “Warranty”), which gives you specific legal rights. You may have other rights, but those vary from state to state.

HOW LONG DOES MY COVERAGE LAST? 

Your Boring Mattress is protected by this Limited Warranty for ten (10) years from the original purchase date. 

Our 10-year commitment to you is focused on material defects resulting from the use of defective materials or poor craftsmanship in your purchased Product, as well on your comfort for a decade. 

WHO AND WHAT IS COVERED BY THIS LIMITED WARRANTY INCLUDING NO-SINK PROMISE?

The Limited Warranty applies in the United States only, if you are both the first purchaser and current owner of a Boring Mattress Co. mattress (or “Product”) that you bought directly from Boring via our official website, BORING.CO, and put to the ordinary household uses for which it was designed. In other words, this Warranty is non-transferable, does not apply to Boring Products bought from other retailers or resellers, and does not apply if a Product in question is located outside of the United States or used or applied commercially or otherwise than as intended.  

Specifically, and subject to all of the additional terms contained here, it covers:

• Visible Indentation or Sag: If the foam material of the sleeping surface of the mattress shows a visible indentation or sag greater than three-quarters (3/4) of an inch without any weight on it. NOTE: For this warranty condition to apply, your mattress must be continuously and fully supported by an appropriate foundation for handling the distributed weight of the mattress and its occupants. Please contact us at hello@boring.co with any questions about the foundation you are using or plan to use.
• Material Flaws in Foam: A defect in the foam material that causes it to split or crack despite ordinary use conditions and proper handling.
• Material Flaws in Mattress Cover: physical flaws in the mattress cover, such as torn fabric or seams coming undone.
• Manufacturing Defects: a defect or fault in manufacturing, including manufacturing materials, that materially affects the overall integrity, function or performance of the mattress.  
• No-Sink Promise: we want you to enjoy a decade of comfortable sleep without worry – we call it the No-Sink Promise – here’s how: 
• First 3 Years.  Within the first three (3) years from the original Product purchase date, after which time this opportunity expires, if you believe you experience a change in mattress comfort due to soft spots or loss of support, you may return and exchange your original Boring mattress for a new one – one time only, free of charge, and with no required showing of any of the specific warranty-related defects detailed above (a “Comfort Exchange”). If necessary in the case of a Comfort Exchange, Boring will use reasonable best efforts to arrange for removal/disposal of the original Product and cover the reasonable costs.
• Remainder of Warranty Period.  (A) After the earlier to occur of (i) a Comfort Exchange, or (ii) the end of the three (3) year period from the original Product purchase date, and (B) up to once per year thereafter for the remainder of the 10-year Limited Warranty term, (C) you may return and exchange your mattress for a new one, at a cost of  75% of the then-current manufacturer’s suggested retail price for the replacement mattress, with no required showing of  any of the specific warranty-related defects detailed above (a “Comfort Refresh”). To receive a Comfort Refresh, you will be required to agree to  provide reasonable documentation of the pickup, removal and/or disposal of the  underlying mattress within 30 days after delivery of a Comfort Refresh mattress or be charged up to the full then-current retail price of the Comfort Refresh mattress. Upon request we will make reasonable efforts to help with arranging a pickup/removal or disposal of your older mattress, but you will be responsible for any and all the costs.
• All that is required for you to take advantage of a Comfort Exchange or Refresh under our No-Sink Promise, is that you provide us with your valuable feedback regarding your comfort issue(s), along with your proof of Product purchase and an image of you laying on the subject mattress, the purpose of which is to help us identify where you perceive a soft spot or sag or sinking. We are not here to argue with you or dispute your discomfort, but to document and learn and iterate on our Product.
• Please note these No-Sink Promise provisions do not apply, and cannot be combined, with any other discounts, offers or promotions, and that the terms of this No-Sink Promise have no cash, claim, refund or redemption value.

Three-Year Limited Warranty

(Applies to Boring Topper Products)

Your new Boring Topper is covered by a 3-year limited warranty (the “Limited Warranty” or “Warranty”), which gives you specific legal rights. You may have other rights, but those vary from state to state.

HOW LONG DOES MY COVERAGE LAST?

Your Boring Topper is protected by this Limited Warranty for three (3) years from the original purchase date.

WHO AND WHAT IS COVERED BY THIS LIMITED WARRANTY?

The Limited Warranty applies in the United States only, if you are both the first purchaser and current owner of a Boring Topper that you bought directly from Boring via our official website, BORING.CO, and put to the ordinary household uses for which it was designed. In other words, this Warranty is non-transferable, does not apply to Boring Products bought from other retailers or resellers, and does not apply if a Product in question is located outside of the United States or used or applied commercially or otherwise than as intended.

Specifically, and subject to all of the additional terms contained here, it covers:

• Visible Indentation or Sag: If the foam material of the sleeping surface of the mattress shows a visible indentation or sag greater than three-quarters (3/4) of an inch without any weight on it. NOTE: For this warranty condition to apply, your topper must be continuously and fully supported by a mattress atop a foundation appropriate handling the entire mattress, topper and occupants. Please contact us at hello@boring.co with any questions.
• Material Flaws in Foam: A defect in the foam material that causes it to split or crack despite ordinary use conditions and proper handling.
• Material Flaws in Cover: physical flaws in the topper cover, such as torn fabric or seams coming undone.
• Manufacturing Defects: a defect or fault in manufacturing, including manufacturing materials, that materially affects the overall integrity, function or performance of the topper.

Two-Year Limited Warranty

(Applies to Boring Pillow Products)

Your new Boring Pillow is covered by a 2-year limited warranty (the “Limited Warranty” or “Warranty”), which gives you specific legal rights. You may have other rights, but those vary from state to state.

HOW LONG DOES MY COVERAGE LAST?

Your Boring Pillow is protected by this Limited Warranty for two (2) years from the original purchase date.

WHO AND WHAT IS COVERED BY THIS LIMITED WARRANTY?

The Limited Warranty applies in the United States only, if you are both the first purchaser and current owner of a Boring Pillow that you bought directly from Boring via our official website, BORING.CO, and put to the ordinary household uses for which it was designed. In other words, this Warranty is non-transferable, does not apply to pillows bought from other retailers or resellers, and does not apply if a Pillow is located outside of the United States or used commercially or other than as intended.

Specifically, this Limited Warranty covers voids or physical flaws in the pillow encasement fabric that causes it to tear, fray, pill, or rip; a sewing flaw that causes a seam to split or separate; fill that is missing upon initial opening of the Pillow; or other defects in materials or workmanship, that significantly affect its overall integrity, function or performance. Please note that this Warranty does not cover: (a) ordinary wear and tear, including reduction in loft of filling material over time, (b) product that is not cleaned in accordance with the care label instructions, (c) product that is subjected to conditions likely to cause deterioration or damage beyond normal wear, including without a pillowcase; (d) holes or seam damage from law tag removal.

What Will Boring Mattress Co. Do Under The Limited Warranty?

(Applies to Mattress, Topper & Pillow Products)

In addition to the provisions of the No-Sink Promise, if your original Mattress, Topper or Pillow is found to be defective in material or workmanship due to one of the above specific problems covered by our Limited Warranty, Boring will either repair, replace, or provide a substitute for the Product, in whole or in component part(s), as applicable and at our sole discretion. For instance, In cases involving a defective Product component, we may choose to repair the component, or replace the component, or replace the Product. 

When Boring replaces a Product or its component under Warranty, including in the case of a Comfort Exchange or Comfort Refresh claim under the No-Sink Promise provision, we'll provide the closest style, color, version, material or model to the original Product that is then available, which may differ from the original. If you wish to replace a subject Product with an alternative that is more expensive than the closest then-available style, color, version material or model to the original Product ( “Upgrade”), you may be required to pay the applicable price difference. 

If Product pickup and/or disposal is necessary in accordance with this Limited Warranty, Boring will use its best reasonable efforts to assist with making those arrangements, and cover reasonable charges. 

Upon a warranted repair or replacement (as applicable), Boring will ship the component or Product or Upgrade back to you, provided however that if the shipping destination is not covered by Boring’s Free Shipping (i.e., AK & HI), the customer shall be responsible for the cost of any shipping charges..

Please note, any repair or replacement of a Product or component under this Limited Warranty including No-Sink Promise will not extend the original Limited Warranty period, nor will it commence a new one; rather, the Warranty period of a repaired or replacement Product runs from the date of first purchase of the original Product. If you Upgrade, a new warranty period will begin upon the purchase of the Upgrade, on the terms then in effect. The one-time free mattress replacement under the No-Sink Promise only applies to the first, original purchase.

What Is Not Covered By This Limited Warranty?

(For Mattress, Topper & Pillow Products)

This Boring Warranty does not cover ordinary wear-and-tear, or Product changes that are naturally expected to occur in a mattress, topper, or pillow over time due to its regular usage and keeping in its intended context (namely, reclining and sleeping in a household). 

This Warranty also excludes damage to a Product resulting from unintended, improper or extraordinary use/misuse, including commercial use.

Because every Boring Product is uniquely made, slight variations and cosmetic imperfections are not considered defects if they would not prevent ordinary use and enjoyment of a mattress, topper, or pillow by a reasonable consumer.  For example, minor discrepancies in surface levelness, or imperfect symmetry in corners may occur, and are not covered under this Warranty.

Boring Mattresses, Toppers, and Pillows are designed and intended always to be used indoor, atop a firm, stable foundation surface, such as a bed frame or platform, that is structurally sound and adequate to support the total weight of a mattress and its occupants, and with typical bedding (such as sheets and pillowcases). The Warranty does not cover issues arising from using a Product in any way that is not in accordance with its intended design and purpose.

Specific conditions this Warranty excludes and does not cover include but are not limited to:

• Minor imperfections and small cosmetic flaws;
• Color variations;
• Normal wear and tear;
• Damage such as tears, stains, burns, discoloration, dampness, or mold that occur or accumulate due to personal circumstances and conditions of use over time;
• Personal preferences regarding firmness, texture, or comfort;
• Normal indentations in a Mattress or Topper of less than 3/4 inch;
• Personal allergies or sensitivities; and
• Scents naturally emanating from textiles or foam or filler materials.

Additionally, the 99-Night Sleep Trial and the Limited Warranty including No-Sink Promise will be void, and Boring will reject a claim for repair or replacement or other relief, if the Product is found to be in a condition that suggests it was subjected to improper use/abuse, mishandling, lack of maintenance/proper care, or other conditions likely to cause deterioration or damage beyond normal wear. This includes but is not limited to:

• Unsanitary conditions;
• Use of Products without typical bedding/bed coverings (such as pillowcases and sheets);
• Burns, cuts, punctures, spills, other effects of physical abuse or damage, including but not limited to damage from accident, tag removal, or improper cleaning methods or solutions;
• Use with unsuitable foundation support;
• Improper environment, such as exposure to moisture, extreme heat source, pests, weather;
• Failure to unbox and open the Product for more than 90 days after delivery; and
• Commercial use.

How To Make A Claim Under This Limited Warranty Including No-Sink Promise

To get started with making a claim under this Warranty, send: 1) a brief written description (and photo if possible) of the problem; 2) proof of the original date of purchase (such as your order number or an original dated sales receipt) to Boring Mattress Co. at hello@boring.co

To get the benefit of this Limited Warranty, you may be required to return a Product or component to Boring; should any shipping be required in connection with such a return, you will not be responsible for those costs, provided however that the shipping destination is not covered by Boring’s Free Shipping (i.e., AK & HI), the customer shall be responsible for the cost of any shipping charges.

BedJet Warranty

BedJet orders placed with Boring are fulfilled by BedJet, and come with BedJet’s standard, Comprehensive 2-Year Manufacturer's Warranty against anything that goes wrong with your BedJet machine, whether you break it accidentally or there is a manufacturer's defect. Please note: BedJet’s standard 2-Year Manufacturer's Warranty coverage is not transferable to new owners of used units. For more information or or make a warranty claims, contact BedJet directly at info@bedjet.com / 401-404-5250, by clicking the "Get Warranty Support" link on the Support/FAQ main page, or by clicking here.

NO HEALTH CLAIMS

Boring Mattress Co. makes no claim  its Products have medical or health benefits. This Warranty does not cover issues such as allergies, discomfort, or other health-related conditions. If you have any medical or health-related questions or concerns, please consult with a qualified medical professional.

LIMITATIONS ON LIABILITY / YOUR RIGHTS UNDER STATE LAW

WE AND/OR OUR SUPPLIERS MAKE NO REPRESENTATIONS, WARRANTIES OR CONDITIONS WHATSOEVER BEYOND THOSE EXPRESSLY SET FORTH IN THIS LIMITED WARRANTY (AND NON-PUFFERY CLAIMS IN OUR MARKETING MATERIALS), AND, TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, THIS WARRANTY IS YOUR EXCLUSIVE WARRANTY AND REPLACES ANY AND ALL OTHER WARRANTIES OR CONDITIONS, EXPRESS OR IMPLIED. THERE ARE NO WARRANTIES THAT EXTEND BEYOND THIS WARRANTY. SOME STATES DO NOT ALLOW LIMITATIONS ON OR EXCLUSIONS OF AN IMPLIED WARRANTY, SO THE ABOVE LIMITATIONS MAY NOT APPLY TO YOU.

IN NO EVENT WILL BORING OR OUR SUPPLIERS BE LIABLE FOR ANY DAMAGES, INCLUDING WITHOUT LIMITATION ANY INDIRECT, CONSEQUENTIAL, SPECIAL, INCIDENTAL, OR PUNITIVE DAMAGES ARISING OUT OF, BASED ON, OR RESULTING FROM YOUR OR ANY THIRD PARTY’S PURCHASE AND/OR USE OF A PRODUCT, EVEN IF WE OR SUCH OTHER PARTY HAS BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES, AND NOTWITHSTANDING THE FAILURE OF ESSENTIAL PURPOSE OF ANY LIMITED REMEDY. THESE LIMITATIONS AND EXCLUSIONS APPLY WITHOUT REGARD TO WHETHER SUCH DAMAGES ARISE UNDER THEORY OF CONTRACT, WARRANTY, TORT (INCLUDING NEGLIGENCE), PRODUCT LIABILITY, INDEMNITY, OR OTHERWISE, TO THE EXTENT SUCH EXCLUSION AND LIMITATIONS ARE NOT PROHIBITED BY APPLICABLE LAW. IN NO CASE SHALL BORING MATTRESS CO.’S LIABILITY EXCEED THE PURCHASE PRICE PAID FOR THE PRODUCT GIVING RISE TO ANY SUCH LIABILITY. SOME STATES DO NOT ALLOW THE LIMITATION OR EXCLUSION OF INCIDENTAL OR CONSEQUENTIAL DAMAGES, WARRANTIES OR CONDITIONS, SO SOME OF THE ABOVE LIMITATIONS AND EXCLUSIONS MAY NOT APPLY TO YOU. 

This Warranty provides specific legal protections, but you might also have additional rights that differ depending on your state.

GOVERNING LAW / CHOICE OF LAW / VENUE

This Warranty is governed by and construed in accordance with the laws of the State of Arizona, excluding its conflicts of law rules, and any lawsuit or court action permitted hereunder shall take place in and under the laws of the state and federal courts located in Maricopa County, Arizona.

DISPUTE RESOLUTION / ARBITRATION / WAIVER OF CLASS ACTION RIGHT

Any dispute arising out of or relating to this Limited Warranty including No-Sink Promise shall be resolved in accordance with the general dispute resolution provisions of our Terms of Service (see Section XI, Dispute Resolution, Choice of Law; Mandatory Arbitration). You must seek arbitration for disputes arising out of this Limited Warranty prior to exercising any rights or seeking any remedies created by the Title I of the Magnuson Moss Warranty Act or any state law relating to consumer product warranties. As in all other dispute situations under our Terms of Service, an arbitration concerning a dispute arising out of or relating to our Warranty will not be combined with any other proceeding or arbitration against one of the parties. In addition, to the maximum extent permitted by applicable law, you will not be permitted to assert any claims in the capacity as a representative of a class of consumers, or otherwise to represent the interests of any other person (as a private attorney general or otherwise) in any such arbitration. You shall be able to assert only your own, individual claims in any such arbitration.

WARRANTOR

Boring Mattress Company, LLC is the Warrantor under this Limited Warranty. Please contact us at hello@boring.co. Our address is 315 W Elliot Rd #107-430, Tempe AZ 85284.